FAQs

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Current I am unable to offer international shipping.

Commissions are not currently available. Please contact me to find out my next availability.

Yes, many products can be customized. Look for customization options on the product page or contact me for specific requests. Please note that custom orders may have different processing times and additional costs associated.

I currently accept credit or debit cards and Stripe. Your payment information is secure, and we do not store any sensitive data

The return/exchange policy can be found https://www.katefrancesdesigns.co.uk/terms-policies. Please review it for detailed information on returns, exchanges, and refunds, and get in touch if you still have questions.

Shipping costs are calculated based on weight, size and location. You can view the shipping costs in your cart before completing your purchase.

I’m so glad you asked. You can read more about my brand values and sustainability on the values page, here